Frequently Asked Questions

Going for an event (Attendee)

  • How do I purchase a ticket?
  • What payment methods are accepted?
  • How secure is the e-payment process?
  • How can I receive my ticket?
  • Do I need to print out my ticket?
  • Are there any hidden fees?
  • What happens if an event is cancelled?
  • I can’t go to the event anymore. Can I get a refund?

Planning an Event (Organisers)

  • How can I start selling on BeScene?
  • Who can see my event once it is live
  • Can I edit my event after it is live?
  • Can I cancel my event after it is live?
  • Will my personal information be disclosed to anyone?
  • How to I track my tickets sold?
  • How to check in an attendee?
  • How can I communicate with my attendees?
  • How can I get my money?
  • Help I forgot my password!
  • I need more help!